Technical Support T1/ T2/ T3
Job Summary:
Archway is seeking Technical Support Specialists-T1/ T2/ T3, to add to our growing team. You will be the primary point of contact for all Support related issues for the assigned customers.
Duties and Responsibilities:
- Working directly with clients via phone and tickets on help desk and / or project related tasks
- Maintenance and troubleshooting of Microsoft Servers and Workstations
- Windows Server / Active Directory setup, configuration, migrations.
- Remote installations and configurations of Windows 10 upgrades operating systems and software via Kaseya remote management
- Configuration, maintenance, and troubleshooting of Sonicwall, Cisco, Netgear, and other similar firewalls or network equipment is plus
- Configuration, maintenance, and troubleshooting of Windows based workstations and software.
- End user support for Microsoft and other 3rd party software via phone and ticketing system
- End user mobile device support (iPhone / Android / Windows)
- Managed I.T. services environment experience
- Ability to perform technical tasks and research solutions without assistance
- Experience working with ticketing systems
- Strong English verbal and written communication skills
- Critical thinking, decision making, and troubleshooting skills
- Team player Experience with following tools and technologies would be a plus:
- Office365 / Hosted Exchange
- MigrationWiz
- Dell DRAC/ HP iLO remote access controllers
- Dell or HP Server Hardware
- MS SQL server maintenance
- Batch file and scripting
- Server performance monitoring
- Network performance monitoring
- Network Switch configuration including VLANs
- Kaseya experience
- Business-Grade Anti-Virus platform experience
- Business-Grade Backup software (BackupExec, etc.)
- VMWare
- Citrix
- DaaS / SaaS / IaaS
- Service Desk / Help Desk Management
- Microsoft, Sonicwall, or Cisco certifications Work Schedule:
- (EST) or US Pacific Time zone: 8am – 5pm
- This is a remote position