Technical Support T1/ T2/ T3

Technical Support Specialist Tier 2
Share on facebook
Share on twitter
Share on linkedin
Share on email

Technical Support T1/ T2/ T3

Job Summary: Archway is seeking Technical Support Specialists-T1/ T2/ T3, to add to our growing team. You will be the primary point of contact for all Support related issues for the assigned customers. Duties and Responsibilities:
  • Working directly with clients via phone and tickets on help desk and / or project related tasks
  • Maintenance and troubleshooting of Microsoft Servers and Workstations
  • Windows Server / Active Directory setup, configuration, migrations.
  • Remote installations and configurations of Windows 10 upgrades operating systems and software via Kaseya remote management
  • Configuration, maintenance, and troubleshooting of Sonicwall, Cisco, Netgear, and other similar firewalls or network equipment is plus
  • Configuration, maintenance, and troubleshooting of Windows based workstations and software.
  • End user support for Microsoft and other 3rd party software via phone and ticketing system
  • End user mobile device support (iPhone / Android / Windows)
Requirements and Qualifications:
  • Managed I.T. services environment experience
  • Ability to perform technical tasks and research solutions without assistance
  • Experience working with ticketing systems
  • Strong English verbal and written communication skills
  • Critical thinking, decision making, and troubleshooting skills
  • Team player Experience with following tools and technologies would be a plus:
  • Office365 / Hosted Exchange
  • MigrationWiz
  • Dell DRAC/ HP iLO remote access controllers
  • Dell or HP Server Hardware
  • MS SQL server maintenance
  • Batch file and scripting
  • Server performance monitoring
  • Network performance monitoring
  • Network Switch configuration including VLANs
  • Kaseya experience
  • Business-Grade Anti-Virus platform experience
  • Business-Grade Backup software (BackupExec, etc.)
  • VMWare
  • Citrix
  • DaaS / SaaS / IaaS
  • Service Desk / Help Desk Management
  • Microsoft, Sonicwall, or Cisco certifications Work Schedule:
  • (EST) or US Pacific Time zone: 8am – 5pm
Location:
  • This is a remote position
Send your CV to hr@myarchway.tech or use the form below:

Subscribe to our Newsletter

Get the latest tech tips, news, and more every week, straight to your inbox.

Share this post with your friends

Share on facebook
Share on twitter
Share on linkedin

Join Our Newsletter