Key Takeaways from Our Insurance Hacks Webinar with Applied Systems’ CCO, Trevor Bunker
At Archway Computer, we’re dedicated to bringing the best insights and tools to independent insurance agencies. That’s why we were thrilled to host an exclusive webinar with Trevor Bunker, Chief Customer Officer at Applied Systems. This session was packed with valuable information on optimizing your insurance operations, leveraging AI, and getting the most out of your agency’s technology.
Here’s a recap of the key takeaways from our conversation with Trevor.
1. Embracing AI as a Transformative Feature
Trevor shared his insights on how AI is becoming an essential feature rather than a standalone product in the insurance industry. Applied Systems is integrating AI capabilities into their tools to enhance agency operations. For example, features like email summarization within Epic are designed to save time and improve accuracy by providing concise summaries of lengthy email threads. This enables agents to focus on decision-making rather than sifting through long chains of communication.
Trevor emphasized that AI in insurance is about augmenting human intelligence, not replacing it. The goal is to help agencies operate more efficiently by automating routine tasks and providing real-time insights.
Archway Computer’s Tip: If you’re using Epic, start exploring the AI features available to you. And if you’re not on Epic, talk to your agency management system vendor about their AI plans.
2. The Importance of Digital Adoption
One of the standout points from the webinar was the focus on digital adoption. Trevor discussed how Applied Systems is embedding digital adoption capabilities directly into their platform. This approach helps users navigate the system with real-time coaching and guidance, reducing the learning curve and improving efficiency.
For example, new users can benefit from in-app tutorials that guide them through complex processes like policy renewals or cancellations, making it easier to get up to speed without relying on seasoned colleagues.
Archway Computer’s Tip: Invest in training your team to take full advantage of these digital adoption tools. The more comfortable they are with the technology, the more value they can deliver to your clients.
3. Applied Net 2024: A Must-Attend Event
Trevor gave us a sneak peek into Applied Net 2024, the premier event for insurance professionals. This year, the conference is happening earlier, almost like a “back-to-school” event for the insurance industry. It will be held in Nashville at the Grand Ole Opry, a fan-favorite location, and promises to be one of the best conferences yet.
Applied Net is not just about learning; it’s about community. Over 4,000 customers, partners, and carriers come together for three days to share insights, learn about the latest innovations, and of course, have a great time. Trevor highlighted that this year’s event would feature more hands-on labs, allowing attendees to directly interact with the latest products and features from Applied Systems.
Archway Computer’s Tip: If you haven’t registered for Applied Net 2024 yet, now is the time! It’s a fantastic opportunity to learn, network, and stay ahead of the curve in the insurance industry. Learn more about what Archway Computer is doing at Applied Net here.
4. Applied Systems’ Commitment to Innovation
Throughout the webinar, Trevor highlighted Applied Systems’ commitment to continuous innovation. With over $100 million invested annually in R&D, Applied Systems is focused on developing new products and improving existing ones to better serve the insurance industry. One exciting area they’re exploring is the automation of complex tasks, such as direct bill reconciliation, which could significantly reduce manual errors and save time.
Trevor also hinted at some major announcements coming at Applied Net 2024, particularly around AI-driven tools that will further streamline operations for agencies. This includes advancements in areas like commercial lines and no-touch submissions, which are expected to transform the way agencies handle underwriting and other processes.
Archway Computer’s Tip: Stay tuned for more updates from Applied Net 2024. These innovations could provide your agency with a competitive edge.
Conclusion
Our webinar with Trevor Bunker was packed with actionable insights that can help your agency leverage technology more effectively. From embracing AI as a tool for enhancing human intelligence to the importance of digital adoption, these strategies are designed to help you maximize efficiency and improve client satisfaction.
We’re also incredibly excited about Applied Net 2024 and the opportunity to connect with so many industry professionals in Nashville. If you’re attending, be sure to stop by our booth—we’d love to chat about how we can help your agency thrive.
Ready to take your agency to the next level? Contact Archway Computer to learn more about how we can support your technology needs and help you implement these insurance hacks.