Appendix A
| Description | Frequency | Included |
|---|---|---|
| General | ||
| Documents software and hardware changes | As performed | Yes |
| Test backups with restores | Monthly | Yes |
| Monthly reports of work accomplished, work in progress, etc | Monthly | Yes |
| Servers | ||
| Manage servers | Ongoing | Yes |
| Check print queues | As needed | Yes |
| Monitor all server services | Ongoing | Yes |
| Keep service packs, patches, hotfixes current as per company policy | Monthly | Yes |
| Check event log of every server and identify any potential issues | As things appear | Yes |
| Monitor hard drive free space on server | Ongoing | Yes |
| Exchange server user/mailbox management | As needed | Yes |
| Monitor WINS replication | As needed | Yes |
| SQL server management | As needed | Yes |
| Reboot servers if needed | As needed | Yes |
| Run defrag and chkdsk on all drives | As needed | Yes |
| Schedule off-time server maintenance | As needed | Yes |
| Install supported software updates | As needed | Yes |
| Determine logical directory structure, implement, map, and detail | As needed | Yes |
| Setup and maintain groups (Accounting, ADM, printers, sales, warehouse, etc.) | As needed | Yes |
| Check status of backups | Daily | Yes |
| Alert client of dangerous conditions (memory, hard drive, controllers, network cards, etc.) | As needed | Yes |
| Educate and correct user errors (deleted/corrupted files, etc.) | As needed | Yes |
| Clean and prune directory structure to keep it efficient and active | As needed | Yes |
| Disaster Recovery | ||
| Alert client to dangerous conditions | As needed | Yes |
| Devices | ||
| Manage desktops | Ongoing | Yes |
| Manage network printers | Ongoing | Yes |
| Manage other networked devices | Ongoing | Yes |
| Manage PDAs/smartphones | Ongoing | Yes |
| Networks | ||
| Check router logs | As needed | Yes |
| Performance monitoring/Capacity planning | Ongoing | Yes |
| Monitor DSU/TSU, switches, hubs, internal connectivity (SNMP manageable devices only) | Ongoing | Yes |
| Maintain office connectivity to internet | As needed | Yes |
| Security | ||
| Check firewall logs | As needed | Yes |
| Confirm antivirus definitions auto-update | As needed | Yes |
| Confirm antispyware updates | As needed | Yes |
| Confirm daily backup completion | As needed | Yes |
| Create/manage directories, shares, security groups, accounts | As needed | Yes |
| Permissions and fire system management | As needed | Yes |
| Setup new users, login restrictions, passwords, security applications | As needed</td | |