FAQ

Answer – We find the great majority of problems, over 99% can be fixed remotely. We’ve been working remotely since we started the company in 2011. And because we proactively manage your computers you will have less issues to fix in the first place.

 

But it’s true, sometimes we need to send people on-site. We are a partner with a service called FieldNation. We call it Uber for techs! Over 100,000 in the US. The techs are insured, rated by providers like us, and have to pass skills tests. During the turn-up process we identify and interview FieldNation techs if we haven’t already identified them in your area.

Answer – You call us. We will identify the equipment you need and find it at the best price possible. On average saving our agencies 22% on their hardware spend. We will literally provide a link to you filled out with the equipment you need. No more, no less.



Answer – Yes it’s covered. If you can take the computer out of the box and hook it to the network we will handle everything from there. Installing applications, moving data, setting up printers and scanners.

Answer – Never. Long-term agreements only benefit the IT company. In fact, if you are not happy with us for any reason during the first 30 days you get your money back, startup fees, monthly fees, software fees. 100%

You call us. We have access to all of the bandwidth and phone providers, we can negotiate the best pricing and we work hand in hand with them to make sure your systems are running well.

Answer – We only work with independent agencies. So we will solve problems quicker, give you advice so that you don’t make mistakes in purchasing insurance applications, and provide you forward thinking on what tech other “Best Practices” agencies are using to sell more insurance. We have a deep team of security expertise to keep you compliant with the newest Insurance Cyber-Regs and prevent a data-breach.