Client Overview
Knight Insurance Services brings nearly 100 years of experience in customizing insurance solutions that protect property, assets, and businesses. Their commitment to flexible and scalable support means they help clients prepare for any risk that comes their way.
Challenges Before Archway Computer
Knight Insurance Services needed a strategic IT partner to help them better manage their insurance technology. Their team struggled with organizing and understanding their technology infrastructure and wanted a partnership that would streamline processes and improve employee efficiency. In addition to technology management, Knight was facing recurring issues with phone systems, internet connectivity, and overall IT support.
Solution with Archway Computer
Having known Brad Ruben for several years from the insurance industry, and having worked with him at another agency, Rita Carrillo, the Controller/Operations Manager at Knight, felt confident reaching out to Archway Computer for help. When Archway took over as Knight’s IT partner, the initial focus was to get the existing technology under control, identify key areas for improvement, and streamline operations.
Archway quickly implemented solutions to resolve Knight’s ongoing technology challenges. With expertise in the insurance industry, the Archway team immediately identified pain points, such as internet outages and phone system inefficiencies, and worked to provide long-term solutions.
IT Provider Transition Process
The transition from their previous IT provider to Archway was seamless. Rita emphasizes how smooth the onboarding process was, with Knight employees easily identifying which Archway team member to reach out to for each specific need. Archway’s team was patient, understanding, and ensured that communication was clear, even when dealing with complex IT issues. This level of transparency and support made the transition painless for Knight’s employees.
Results
Since partnering with Archway, Knight Insurance Services has seen significant improvements across their IT services. They not only resolved long-standing issues with internet connectivity and phone systems but also saved a substantial amount of money by optimizing their technology infrastructure. For instance, upgrading their phone systems, providing a more reliable and cost-effective solution.
Knight employees appreciate how easy it is to reach out for IT support, whether it’s contacting the help desk or management team members like SueAnne and Walter. Communication has been quick and reliable, ensuring the team receives the support they need in a timely manner.
Looking ahead, Knight Insurance is planning to follow Archway’s recommendation to migrate to Amazon Web Services (AWS), which will provide a secure and efficient way for their remote staff to work from home. This move will allow half of their workforce to operate remotely with enhanced security and reliability.
Client Testimonial
“We didn’t want our IT to just be a vendor; we wanted a strategic partnership with a company that truly cared about the success and technology goals of our agency. I’m proud to say Archway is that and more. Their team is truly our partner, and I am thankful not only for the positive impact they’ve had on our technology but also for the great relationship we’ve built with them.”
– Rita Carrillo, Controller/Operations Manager, Knight Insurance Services