Technical Support Specialist Tier 2

Technical Support Specialist Tier 2 

Job Summary:

Archway is seeking a Technical Support Specialist-Tier II to add to our growing team. You will be the primary point of contact for all Support related issues for the assigned customers.
Duties and Responsibilities:

  • Working directly with clients via phone and tickets on help desk and / or project related tasks
  • Maintenance and troubleshooting of Microsoft Servers and Workstations
  • Windows Server / Active Directory setup, configuration, migrations.
  • Remote installations and configurations of Windows 10 upgrades operating systems and software via Kaseya remote management
  • Configuration, maintenance, and troubleshooting of Sonicwall, Cisco, Netgear, and other similar firewalls or network equipment is plus
  • Configuration, maintenance, and troubleshooting of Windows based workstations and software.
  • End user support for Microsoft and other 3rd party software via phone and ticketing system
  • End user mobile device support (iPhone / Android / Windows)

Requirements and Qualifications:

  • Managed I.T. services environment experience
  • Ability to perform technical tasks and research solutions without assistance
  • Experience working with ticketing systems
  • Strong English verbal and written communication skills
  • Critical thinking, decision making, and troubleshooting skills
  • Team player
    Experience with following tools and technologies would be a plus:
  • Office365 / Hosted Exchange
  • MigrationWiz
  • Dell DRAC/ HP iLO remote access controllers
  • Dell or HP Server Hardware
  • MS SQL server maintenance
  • Batch file and scripting
  • Server performance monitoring
  • Network performance monitoring
  • Network Switch configuration including VLANs
  • Kaseya experience
  • Business-Grade Anti-Virus platform experience
  • Business-Grade Backup software (BackupExec, etc.)
  • VMWare
  • Citrix
  • DaaS / SaaS / IaaS
  • Service Desk / Help Desk Management
  • Microsoft, Sonicwall, or Cisco certifications
    Work Schedule:
  • (EST) or US Pacific Time zone: 8am – 5pm


  • This is a remote position

Send your CV to or use the form below:

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