Technical Support Specialist Tier 2

Job Summary:

Archway is seeking a Technical Support Specialist-Tier II to add to our growing team. You will be the primary point of contact for all Support related issues for the assigned customers.
Duties and Responsibilities:

• Working directly with clients via phone and tickets on help desk and / or project related tasks
• Maintenance and troubleshooting of Microsoft Servers and Workstations
• Windows Server / Active Directory setup, configuration, migrations.
• Remote installations and configurations of Windows 10 upgrades operating systems and software via Kaseya remote management
• Configuration, maintenance, and troubleshooting of Sonicwall, Cisco, Netgear, and other similar firewalls or network equipment is plus
• Configuration, maintenance, and troubleshooting of Windows based workstations and software.
• End user support for Microsoft and other 3rd party software via phone and ticketing system
• End user mobile device support (iPhone / Android / Windows)

Requirements and Qualifications:

• Managed I.T. services environment experience
• Ability to perform technical tasks and research solutions without assistance
• Experience working with ticketing systems
• Strong English verbal and written communication skills
• Critical thinking, decision making, and troubleshooting skills
• Team player
  Experience with following tools and technologies would be a plus:
• Office365 / Hosted Exchange
• MigrationWiz
• Dell DRAC/ HP iLO remote access controllers
• Dell or HP Server Hardware
• MS SQL server maintenance
• Batch file and scripting
• Server performance monitoring
• Network performance monitoring
• Network Switch configuration including VLANs
• Kaseya experience
• Business-Grade Anti-Virus platform experience
• Business-Grade Backup software (BackupExec, etc.)
• VMWare
• Citrix
• DaaS / SaaS / IaaS
• Service Desk / Help Desk Management
• Microsoft, Sonicwall, or Cisco certifications
  Work Schedule:
• (EST) or US Pacific Time zone: 8am – 5pm

Location:

• This is a remote position

Send your CV to hr@myarchway.tech or use the form below: