With the release of HawkSoft 6.0, agencies are transitioning to a new cloud-based platform with enhanced capabilities. While the new system offers significant improvements, we understand that change can bring challenges. That’s why we’re here to ensure your transition is seamless. From troubleshooting issues to optimizing your network for HawkSoft Cloud, our team is ready to support you every step of the way.
At Archway Computer, we’re proud to be HawkSoft’s only IT Preferred Partner, providing specialized IT support exclusively to independent insurance agencies. Over the years, we’ve helped hundreds of agencies optimize their technology, resolve issues quickly, and adapt to industry changes.
To help you navigate the change, we’ve compiled answers to some of the most frequently asked questions about HawkSoft 6.0, along with a few thoughts from our experience supporting agencies through similar transitions.
1. Will we still need a local server with HawkSoft 6.0?
No, HawkSoft 6.0 eliminates the need for a local server to run the HawkSoft CMS. All data and attachments are securely stored in the HawkSoft Cloud, powered by Microsoft Azure.
Archway’s Insight: While HawkSoft now handles its data storage in the cloud, some agencies still use servers for other purposes, like hosting files or email. If that’s the case for your agency, this might be the perfect time to consider moving those systems to cloud-based platforms like Microsoft 365 or Google Workspace. Not only can this reduce maintenance costs, but it can also make remote work much easier. If you’re exploring your options, we’re happy to help.
2. Who owns our data in HawkSoft 6.0?
Your agency owns all its data. HawkSoft is simply the custodian, securely storing your information while keeping it accessible to you.
Archway Insight: HawkSoft’s approach aligns with industry best practices, but it’s always a good idea to have clear processes for accessing, exporting, or managing your data. This is especially important if you’re integrating other tools or need to comply with specific data retention regulations. We can help you create a strategy to maintain complete control over your agency’s information.
3. Why did HawkSoft choose Microsoft Azure?
HawkSoft uses Microsoft Azure because it’s one of the most reliable and secure cloud platforms in the world. This choice allows HawkSoft to directly manage its cloud infrastructure, ensuring fast problem resolution and dependable service for agencies.
Archway’s Insight: A solid cloud platform like Azure is a great foundation, but it’s also crucial to have a reliable internet connection for smooth performance. If you’ve noticed slow speeds or connectivity issues, we can help evaluate and optimize your network to support cloud-based systems like HawkSoft 6.0.
4. Do we need to back up our data with HawkSoft 6.0?
No, HawkSoft 6.0 includes multi-tiered data retention and recovery strategies, which eliminate the need for manual backups.
Archway Insight: While HawkSoft’s backup system is highly secure, it’s still a good idea to familiarize yourself with your state’s regulations regarding long-term insurance documentation storage. HawkSoft covers most compliance needs, but we can help you develop additional contingency plans for peace of mind.
5. Will we need training for HawkSoft 6.0?
Yes, while many workflows remain familiar, training is highly recommended to ensure your team can take full advantage of HawkSoft 6.0’s new features and capabilities. HawkSoft offers training videos, webinars, and other resources to make the transition easier.
Archway Insight: From our experience, agencies that prioritize training early on see better adoption rates and fewer workflow disruptions. If you’re looking for personalized training to address your agency’s specific needs, we can create a tailored plan to get your team up to speed quickly.
6. What’s the migration process like?
Migrating to HawkSoft 6.0 involves transferring your database to the new cloud platform. HawkSoft provides a sandbox environment, allowing agencies to test features and workflows before going live. The migration team ensures minimal downtime during the transition.
Archway Insight: A smooth migration often depends on preparation. Cleaning up outdated records, reviewing workflows, and organizing data in advance can make the process much easier. We’ve supported many agencies through this transition and can help ensure your migration is as seamless as possible.
7. How can we prepare for HawkSoft 6.0?
HawkSoft provides a checklist to help agencies prepare for migration. Key steps include organizing data, reviewing workflows, and ensuring your team is familiar with the new platform.
Archway Insight: Preparation is key to success. Agencies that invest time upfront in organizing their data and reviewing their current processes tend to adapt more quickly and see faster benefits. If you’re unsure where to start, we can guide your team through the preparation process, address potential challenges, and ensure you’re ready to hit the ground running.
Why Choose Archway Computer?
As HawkSoft’s only IT Preferred Partner, we understand the unique challenges agencies face with technology transitions. With decades of experience supporting independent insurance agencies, we specialize in ensuring your systems run smoothly so you can focus on growing your business.
Our services include:
- 24/7 Help Desk Support: Resolve IT and HawkSoft issues quickly.
- Cloud Integration: Optimize your network for HawkSoft Cloud and other cloud-based tools.
- Cybersecurity and Compliance: Protect sensitive data while meeting industry regulations.
We resolve IT issues in minutes, not days, so you can focus on what matters most—serving your clients and growing your agency.
Don’t let technology hold your agency back. Book a free consultation to see how Archway Computer can make HawkSoft 6.0 work for you—not hinder your success.
Need More Help?
If you’re still experiencing challenges with HawkSoft 6.0 or want to dive deeper into common questions, you can find additional FAQs on HawkSoft’s official FAQ page.
For personalized support or troubleshooting, Archway Computer is here to help.