If you’re an insurance agency relying on Vertafore AMS360, you understand how crucial it is to have your agency management system (AMS) running smoothly. However, encountering slow performance can disrupt your workflow and frustrate your team. Fortunately, these issues are often fixable with the right knowledge and support. In this article, we’ll explore common reasons why AMS360 might be running slowly and how to address them effectively.
Common Causes of Slow AMS360 Performance
1. Outdated Software
- Why It Happens: Running an older version of AMS360 can lead to compatibility issues with your operating system, network, or other integrated tools.
- How to Fix It: Regularly update AMS360 to ensure you’re using the latest version with performance improvements and bug fixes.
2. Server Issues
- Why It Happens: If your agency hosts AMS360 on a local server, insufficient server capacity or hardware issues can slow down performance.
- How to Fix It: Evaluate your server’s specifications and consider upgrading hardware or moving to Vertafore’s cloud-hosted solution for better scalability.
3. Network Bandwidth Limitations
- Why It Happens: High internet traffic, outdated networking equipment, or insufficient bandwidth can affect AMS360’s speed, especially for remote users.
- How to Fix It:
- Run a speed test to ensure your connection meets Vertafore’s recommendations.
- Upgrade your internet plan or network equipment if necessary.
- Use a wired connection instead of Wi-Fi for critical tasks.
4. Large Data Files
- Why It Happens: Agencies that manage extensive client data or process large files (e.g., reports, policy documents) can experience delays.
- How to Fix It:
- Archive older data that is no longer actively used.
- Regularly purge unnecessary files.
- Optimize database indexing to improve retrieval speeds.
5. Third-Party Integrations
- Why It Happens: Integrations with tools like comparative raters or CRMs can sometimes conflict with AMS360’s performance.
- How to Fix It: Audit third-party tools to ensure they are compatible and up-to-date. Disable unused integrations to reduce strain.
6. User Load
- Why It Happens: If too many users are accessing AMS360 simultaneously, it can lead to bottlenecks.
- How to Fix It:
- Schedule tasks like reporting or data imports during off-peak hours.
- Ensure your system is configured to handle your agency’s user base efficiently.
Quick Fixes to Try First
- Clear Cache and Cookies: Regularly clear your browser cache or application data to prevent performance lag.
- Restart the System: Restarting your AMS360 application or device can resolve temporary glitches.
- Check Vertafore Status: Occasionally, slowdowns may be due to server maintenance or outages on Vertafore’s end. Visit their System Status Page for updates.
When to Contact IT Support
If you’ve tried the above fixes and AMS360 is still running slowly, it’s time to reach out for professional help. Persistent issues may stem from deeper problems like:
- Misconfigured system settings.
- Corrupted data files.
- Security vulnerabilities causing system strain.
Archway Computer specializes in supporting insurance agencies like yours, offering quick resolutions to AMS360 issues. Our experienced IT team can:
- Optimize your network for AMS360.
- Troubleshoot server and hardware problems.
- Provide 24/7 help desk support to keep your agency running smoothly.
Preventing Future Slowdowns
To minimize future disruptions, consider these proactive steps:
- Regular Maintenance: Schedule routine system checks to identify and address potential problems early.
- Employee Training: Ensure your team knows how to use AMS360 efficiently to avoid accidental errors that could slow the system.
- Partner with Experts: Working with an IT provider like Archway Computer ensures your agency management system remains optimized and secure.
Need Help? Contact Us Today
If your Vertafore AMS360 is running slowly and you’re not sure how to fix it, we’re here to help. Archway Computer has decades of experience supporting insurance agencies with their technology needs. Schedule a consultation today to keep your AMS360 running at peak performance!