Client Overview Robins Insurance is a full-service independent insurance agency based in Nashville, TN, serving affluent households and offering specialized insurance for condos, property managers, contractors, restaurants, breweries, and trucking businesses. With a wide range of clients, they needed a reliable IT partner who understood the unique needs of an insurance agency.
Challenges Before Archway Computer
Robins Insurance had been relying on a local IT vendor to manage their hardware and systems. However, as the agency grew, it became clear that their vendor lacked the necessary expertise in insurance-specific software like AMS360 and other Vertafore products. Robins’ leadership was frustrated by having to act as the middleman between the IT vendor and Vertafore, which created inefficiencies, delays, and a learning curve that never quite materialized into effective support. With their IT vendor unfamiliar with the insurance industry, they struggled to scale their systems in a way that aligned with their growth.
Solution with Archway Computer
Archway Computer, with its 30 years of experience supporting insurance agencies, immediately filled the gap. Archway’s team not only had extensive knowledge of AMS360 and Vertafore products, but they also understood the operational demands of an insurance agency. This allowed Robins to delegate full responsibility for managing their relationship with Vertafore, eliminating the need for Robins to act as the intermediary.
Archway worked closely with Robins to optimize their existing systems, ensuring they were running efficiently and effectively for day-to-day operations. Archway also served as consultants as Robins evaluated new management system applications and peripherals, helping them choose the best solutions to improve performance.
Results
Archway’s involvement led to a significant improvement in system performance and employee satisfaction. The leadership team felt immediate relief, knowing that Archway could handle any IT projects or upgrades. The employees experienced reduced stress due to timely resolutions of technical issues and the proactive approach that Archway provided. As an MSP with a focus on the insurance industry, Archway knew exactly how to streamline operations, allowing Robins Insurance to focus on growing their business.
Client Testimonial
“As the person responsible for IT, I have complete confidence in handing any project to Archway. Their team is courteous, thorough, and incredibly knowledgeable about our needs. When we moved our server to AWS, Archway made the transition seamless by explaining every step. Brad has put together an excellent team, and we’re grateful to have Archway as our technology partner.”
Finance & Organizational Development
Robins Insurance Agency, Inc.