The Liberty Company Insurance Brokers: Strategic Technology Partnership With Archway

Client Overview The Liberty Companya national insurance brokerage founded in 1987, is licensed to operate in all 50 states. The company prides itself on its collaborative culture, focusing on the happiness, well-being, and growth of its colleagues. As a rapidly expanding business, Liberty needed an IT partner that could scale with them.

Challenges Before Archway Computer
When Roy ‘Caz’ Caswell took over IT leadership at The Liberty Company, he quickly recognized significant issues with their former managed service provider (MSP). The previous provider often claimed problems were resolved when, in fact, they were merely covered up, eroding trust between Liberty and the MSP. As the company embarked on a rapid growth trajectory, it became clear that the MSP couldn’t scale to meet the increased demands of a larger, nationwide organization.

In addition to these trust issues, The Liberty Company needed a partner who could offer insurance-specific IT solutions. The previous MSP lacked the experience and understanding of the unique technology needs of the insurance industry, particularly with systems such as AMS360 and other critical software.

Solution with Archway Computer
Archway Computer became Liberty’s trusted MSP, thanks to its expertise in insurance industry IT solutions. Archway provided Liberty with a dedicated team of first-tier support specialists who quickly became familiar with the company’s employees and processes, building trust and strong relationships with the end users. This personalized support allowed for faster problem resolution, reducing the operational downtime that Liberty had experienced with its previous provider.

Archway also made recommendations for service enhancements, providing strategic guidance on optimizing Liberty’s existing technologies. While no major changes were required, the small adjustments and improvements Archway suggested had a significant impact on overall efficiency.

Ongoing Support for Growth
With a focus on scalability, Archway continues to support Liberty’s rapid growth, offering IT services that align with their expanding footprint across the country. Archway’s proactive approach helps Liberty stay ahead of any potential technical challenges, ensuring they can focus on their core business without worrying about IT disruptions.

Results
Thanks to Archway’s expert support and deep understanding of the insurance industry, Liberty has been able to grow without concern for their technology infrastructure. The relationship between Archway and Liberty is built on trust and collaboration, enabling the company to maintain a high level of service for its end users.

By optimizing Liberty’s technology and offering ongoing recommendations, Archway has helped streamline operations and ensure smooth scalability as the company expands into new markets. The leadership team can now focus on strategic growth, confident that their IT systems are in good hands.

Client Testimonial
“Our strategic relationship with Archway Computer allows us to continue our rapid growth without concern for our technology needs. They consistently deliver excellent service and support, and I value the close collaboration we have with their team. We look forward to working with Archway for many years to come.”

Roy 'Caz' Caswell
EVP, Chief Information Officer
The Liberty Company Insurance Brokers

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