Salerno Brokerage Corp: Managed IT Transfer to Archway

Client Overview
Salerno Brokerage Corp., based in Syosset, New York, is a local, independent insurance agency serving families and businesses throughout the state. As a representative of multiple top preferred insurance companies, Salerno relies heavily on its IT infrastructure to deliver timely and efficient services to clients.

Challenges Before Archway Computer
Salerno’s operations were highly dependent on their IT systems. Any downtime or technical issues could lead to significant losses in revenue, productivity, and client satisfaction. By December 2020, Salerno was looking for a system refresh, aiming to standardize the workstations across the agency and ensure that each employee had the tools needed to work seamlessly from any location. With the growing demand for remote work, it became essential for Salerno to create a more flexible, scalable IT environment that could keep up with modern business needs.

Solution with Archway Computer
Archway Computer stepped in to develop a strategic plan tailored to Salerno’s specific workflow and business objectives. After reviewing several conceptual designs for upgrading their systems, Archway refined these plans based on a deeper understanding of Salerno’s daily operations and challenges. The key solution was to migrate Salerno’s IT infrastructure to the Cloud, creating a unified and more efficient system. This migration would enable employees to work from anywhere without the risks of downtime or system interruptions.

As part of the solution, Archway not only executed the migration but also provided ongoing support to ensure a smooth transition. With their expertise in the insurance industry, Archway ensured that Salerno’s systems were optimized for the specific demands of the business, allowing for uninterrupted service to their clients.

Results
Since completing the cloud migration, Salerno Brokerage Corp. has experienced a significant boost in productivity and flexibility. Employees can now work seamlessly from any location, without worrying about downtime or disruptions. The transition was smooth, with no notable interruptions during the process. The staff has responded positively to Archway’s proactive IT support, finding the team helpful and responsive to their needs.

With Archway taking over IT support, Salerno’s employees are no longer reliant on internal resources for troubleshooting, which has freed up valuable time for leadership. The new cloud-based system has enabled the firm to remain agile and competitive in today’s evolving business landscape.

Client Testimonial
“We still have more to explore with Archway, but my employees can’t say enough about how helpful and nice their IT service has been. The transition to the cloud was smooth, and the service has been very positive. Employees are now comfortable reaching out to Archway instead of me for IT issues, and that’s the best feature!”