Salerno Brokerage Corp: Managed IT Transfer to Archway

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Client

From their office in Syosset, New York, Salerno Brokerage Corp. serves the insurance needs of families and businesses throughout New York. They are a local, independent insurance agency representing multiple top preferred insurance companies.

Challenge

As an independent insurance provider, they rely very heavily on their IT systems. Any downtime would be extremely costly not just in lost revenue, but also lost productivity and client dissatisfaction. In December 2020, Salerno was looking to refresh their existing system by uniformity for everyone’s workstation, and ensure every user had what they needed to get their work done from anywhere.

Solution

Archway helped the client develop a strategic plan to consolidate their system and migrate it to the Cloud. Several conceptual designs were reviewed with them to outline what their next system could look like. As Archway’s techs gained more institutional knowledge about their workflow, challenges and objectives, these designs were further refined and finalized, and execution began on the strategic plan.

Results

Now that the migration has been completed, the staff’s experience has been positively impacted by the firm’s seamless migration to the cloud. They now have the flexibility to work from anywhere and productivity has greatly improved. There have no interruptions and no down time to speak of. Salerno employees have said how nice and helpful the new IT service with Archway has been, enjoying newfound solutions to make their environment more conducive to today’s business needs.

Results

I think we still have some work to do in terms of taking advantage of everything that Archway has to offer, but my employees can’t say enough about how nice and helpful the new IT service from Archway has been. The service has been very positive and employees are comfortable reaching out to Archway instead of me, which is the best feature!
Marc Salerno
Salerno Brokerage Corporation

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